Privacy Policy

This Privacy Policy describes how GameCoreLounge ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and ensuring the security of your personal data. By accessing or using our services, you agree to the terms outlined in this policy.

Information We Collect

We collect various types of personal data to provide and improve our gaming lounge services. This includes information you provide directly, such as your name, email address, phone number, and payment details when you book a gaming session or register for an event. We also collect usage data, including your IP address, browser type, device information, and activity on our website, to understand how our services are used and to enhance your experience. Plus, if you participate in esports competitions, we may collect performance statistics and team affiliations.

Use of Data

The information we collect is primarily used to operate, maintain, and provide the features of our services, including processing your bookings and managing your account. We use your data to personalize your gaming experience, offer shaped promotions for esports events, and communicate important updates or service announcements. Also, your data helps us improve our website functionality, analyze service usage, and develop new features to better serve our community of gamers. We may also use your contact information to send marketing communications about GameCoreLounge services, events, and special offers, subject to your consent.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine retention periods include the length of our relationship with you, the nature of the data, and our legal obligations. For example, booking records and transaction data are typically kept for a longer duration due to financial reporting and audit necessities. Upon the expiration of the retention period, your personal data will be securely deleted or anonymized.

Transfer of Data

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Malaysia. We ensure that any transfer of personal data to third parties or other jurisdictions is conducted with appropriate safeguards in place to protect your privacy rights. These safeguards may include contractual clauses or reliance on legally recognized data transfer mechanisms. By using our services, you consent to such transfers.

Security of Data

The security of your data is paramount to us, and we implement a variety of security measures to maintain the safety of your personal information. We employ technical and organizational safeguards, including encryption, firewalls, and secure socket layer (SSL) technology, to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. However, worth remembering: that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. We continuously review and update our security practices to address evolving threats.

Your Rights

As a user, you have certain rights regarding your personal data, including the right to access, correct, update, or request deletion of your information. You may also have the right to object to or restrict certain processing of your data, or to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided in the 'Contact Us' section of our website. We are committed to responding to your requests promptly and in accordance with applicable data protection laws in Malaysia.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. We encourage you to review this Privacy Policy periodically for any modifications. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the updated policy.

Contact Us

Email: [email protected]

Address: Jalan Sultan Ismail 45, Petaling Jaya 46196